The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give you 28 calendar days from the date you received your complete order to notify us of items you are not completely happy with.

We must receive any item you return to us within 14 calendar days of your notification to us of your intention. Orders cancelled under these Regulations are entitled to a refund of any standard postage paid for the delivery of your order, but you are responsible for any postage incurred in returning the items you wish to cancel, to us. Unfortunately, we do not refund postage on return of part orders.

Items must be returned in the condition you received them, which includes keeping any hygiene or tamper-proof seals in place. You will lose your right to return an item if you unseal a product. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give us the right to reduce the amount of refund that you receive, in the event that non faulty items being returned are damaged or used in any way. The amount by which we might reduce your refund will be dependent on the decrease in value of your use of the item. You should note that should your use mean that your item(s) cannot be resold, this may lead to the reduction being 100%.